I was in the beverage aisle of Target today and I noticed something interesting:
The packs of RedBull were on sale. But with a non-congruent pricing structure. The two choices on sale were 4 packs and 12 packs, priced at $5.99 and $18.99 respectfully. This got me thinking… how many people fall for this trick? $1.02 more for the convenience of buying one box, instead of 3? Do people not know math anymore?
Illogically Logical
This pricing structure is genius. Target must make a ton of extra cash on people’s inherent laziness to logically think situations like this through. And I’m willing to bet this strategy is carried throughout the store and undoubtedly the bulk of shoppers will not catch this price difference. (note: I’ve seen this gimmick many times in other stores as well)
Symbolically, this has many underlying themes applicable to your business. As you are pricing your service or products, think about what you could do to cash in on laziness. Or how a little convenience may be consciously or subconsciously worth extra to them. And most importantly, always remember:
Most buyers do not think logically.
A few months back, I had the fortunate opportunity to be invited to an all-inclusive resort in Cancun with one of my old college buddies. Not one to say no, I took him up on the offer. To summarize the experience in one word: amazing.
While it was nice to be there and partake in all the events, I couldn’t help but be entranced by their business model. Within 12 hours of my arrival I had already eaten many plates of sushi, drank countless blended drinks and pretty much cleaned out the pre-stocked fridge in our room. How can a business sustain this clear over indulgence of someone like me? I’m assuming amazing budgeting and math skills as well as a strong understanding of consumer psychology. But is that it?
Demand for Inclusivity
The most remarkable concept of the all-inclusive model is how effectively the value-add entices guests. Through conversing with fellow guests, people generally enjoyed not caring about what they did or what it cost. They loved that everything on the trip was included with that little wristband.
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Buyers are a fickle bunch. Most consumers shop around. And nowadays the web has made every shopper, a savvy shopper. They can easily find coupons by checking out sites like Slickdeals. And they can compare prices of similar products and services relatively quickly.
As marketers, how do we convert these price conscious shoppers into happy purchasers?
Assuming you have a somewhat unique offering through a differentiation strategy, you must reshape their subconscious price bias.
There is an interesting concept in Neuro-Linguistic Programming (NLP) called anchoring. In short, people can become attached to a certain concept and retain that bias when making future decisions. This has huge implications for your offerings and pricing. And should be taken seriously when looking to successfully compete in your industry.
When a potential buyer becomes anchored to a price, breaking their preconceived price notions is difficult. Which is why you must create your own anchor. While this is easier said than done, it is possible.
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I thoroughly enjoy the rise of the Walmart-style businesses in the world. Low-cost leaders have all but destroyed those location-based businesses that live in the past, hate change and failed to evolve. (You know… the stores that usually emit a mysterious scent of mothballs) And while I do feel for the employees of these failed businesses who lost their jobs, the owners and managers are to blame.
With the rise of these super companies we have become accustomed to sub-standard customer service and the slue of other complaints I constantly ramble on about… Where are you now Circuit City? Lucky for us, the lack of niche, value-added storefronts has created a hole in the market. And savvy business owners can jump in and rapidly take market share from the big guys. In general, though, most businesses are failing to innovate and are falling back on only low-priced claims.
To illustrate this growing trend of competing on price, simply open your local newspaper. Special sales, coupons and price cuts galore! “Mom and pops” are not buying in mass enough quantities to afford these cost cuts. So where does the cash flow balancing act come from? The essentials, that’s where. Important expenses such as training and retaining employees as well as constant storefront innovations are going by the wayside. These stores feel their price slashing is necessary to compete… not so! Over the years I have worked with numerous brick and mortars on their rebranding efforts. And I have found a common theme for storefront success. Here’s how to eliminate low cost considerations:
Create a Destination
By creating an experience for the shopper, a destination of sorts, any business will find its customer base expand greatly – usually from word-of-mouth. Cabelas is a great example of perfectly implementing this strategy. There is so much extra stuff to do and see at Cabelas than a regular big-box outdoor supply store. From huge fish tanks and animal displays to carnival-style hunting games. Even corrals for “parking” your horse (if equine is your preferred method of travel), the store is a sight to be seen.
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